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Leaders are Responsible for Psychological Safety

There is increased interest in the importance of creating a psychologically safe work environment, and organizations worldwide are investing significantly in this effort. Psychological safety refers to an environment where individuals feel comfortable taking...

It takes Conscious Effort to Build Trust

I suspect you believe that people will automatically trust you because you know you are trustworthy. And yet, I'm sure you have had the experience of someone being suspicious about your motives for something you said or did. Have another look at the four behaviors...

The High Cost of Low Trust

Everyone knows that leaders have to “walk the talk,” right? Think of the manager who hangs “Customers Come First” placards in every department and a month later cuts the customer service staff. He may have a good reason for the layoffs—indeed, he may have had no...

Build a Strong Culture: Provide Safety (Part 5 of 5)

All humans want to feel safe. They need to feel they belong, are cared for and valued at work. Leaders who provide purpose and a trusting environment are in the best position to offer a sense of safety. People feel safe when they can trust their relationships without...

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Build a Strong Culture: Train to Trust (Part 4 of 5)

A strong culture depends on an environment of trust, where people can count on each other, take risks together and benefit from the resulting successes. Leaders who inspire authenticity entice people to step out of their comfort zones and enjoy the spirit of...

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The Perils of Perfectionism

Employees generally agree that leaders with a passion for excellence, quality and accomplishment benefit their organizations. These qualities place leaders at the top of their fields. No one faults managers who give their all and make sacrifices, but too much of a...

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Building a Culture of Gratitude

Since all leaders mold their culture one way or another, a grateful leader influences their people in ways that demonstrate the benefits of thankfulness.  People see the difference and they like it, wanting more of it.  Work life becomes more enjoyable and rewarding....

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The Benefits of Vulnerability

The traditional definition of vulnerability is to be capable of, or susceptible to being wounded or hurt; being open to moral attack, criticism, temptation, etc. Most people in business understand these definitions and avoid vulnerability at all costs. Nowhere does...

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The General Right of Respect

People who understand the complexities of the human spirit recognize that respect is the glue that holds relationships together.  Mutual respect between two people promotes the affirmation and appreciation people need to work well together, accomplish things and feel...

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Signs of a Disrespectful Culture

As a coach, it’s easy to spot the signs of a disrespectful culture. A work environment where leaders disrespect their people has both obvious and subtle indicators. Generally, the disrespectful traits of the leader migrate down the line to the employees, since the...

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Bridging the Employee Passion Deficit (Part 3 of 3)

KEY DRIVERS BEHIND PASSION ADVOCATES In my last two articles, I have been discussing the Employee Passion Deficit as identified in a study measuring  employee passion.  The study measured both the employees’ passion for their job AND the organization they...

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More Trust = More Profitability

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Behaviours that Build Trust

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Engagement Surveys Lead to Mediocre Outcomes

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The Evolution of High-Performance Teams

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Leaders are Responsible for Psychological Safety

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